Shipping policy

Thank you for choosing MOLLY PROM! We know how important it is for your special pieces to arrive on time and in perfect condition. Below is everything you need to know about our shipping and delivery process.

1. Shipping Rates & Tiers

We offer tiered shipping options based on your order total to ensure the best service for our community:

  • 🚀 Expedited Shipping

    • FREE Expedited Shipping: All orders over $100.00

    • Expedited Shipping Fee: $20.00 (Orders $0.00–$99.99)

  • 📦 Standard Shipping

    • FREE Standard Shipping: All orders over $60.00

    • Standard Shipping Fee: $10.00 (Orders $0.00–$59.99)

2. Estimated Delivery Windows

Please note: Transit times begin once the carrier has received and scanned your package.

  • Expedited Delivery

    • Transit Time: 5–8 Business Days

    • Estimated Total Delivery: 6–12 Business Days

  • Standard Delivery

    • Transit Time: 7–15 Business Days

    • Estimated Total Delivery: 8–18 Business Days

3. Fulfillment & Preparation

Every MOLLY PROM order undergoes a thorough quality inspection to ensure your dress is perfect.

  • Processing: Most orders are dispatched within 1–3 business days.

  • Weekends: Orders placed over the weekend will be processed starting the next business day.

  • Peak Seasons: During prom season or major sales, fulfillment may take an additional 1–3 business days. We appreciate your patience!

4. Real-Time Tracking

  • Confirmation: You will receive a Shipping Confirmation Email containing your unique tracking number once your order leaves our facility.

  • Updates: Tracking details typically synchronize within 24–48 hours. You can monitor your parcel's journey through the link in your email.

5. Shipping Essentials ⚠️

  • Business Days: All estimates apply to business days and exclude weekends and public holidays.

  • Restricted Addresses: We currently do not ship to PO Boxes or Military Addresses (APO/FPO/DPO). A physical street address is required for all deliveries.

  • External Factors: Delivery times are estimates and may be influenced by weather, customs clearance, or carrier delays.

6. Damages & Lost Parcels

MOLLY PROM is not liable for items damaged or lost during the shipping process.

  • If your package arrives damaged, please contact the carrier directly to initiate a claim.

  • Please retain all original packaging materials as they may be required for inspection.

7. Need Assistance?

Our dedicated support team is here to help with any shipping-related inquiries:

  • 📧 Email: info@mollyprom.com

  • 🕒 Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (CST)

Thank you for shopping with MOLLY PROM! 🤍👗✈️