Refund policy

1. Return Eligibility

Items are eligible for a refund within 30 days of the delivery date. To ensure your return is accepted, all items must meet the following "Pristine Condition" standards:

  • ✨ Unworn & Unwashed: Items must be in their original state, free from any scents (perfume, deodorant, smoke, etc.).

  • 💄 No Marks: Items must be free of makeup, self-tan, or any other stains.

  • 🏷️ Tags Attached: All original MOLLY PROM hangtags must be securely attached.

  • 📦 Original Packaging: Items must be returned in their original clear protective packaging.

2. Non-Returnable Items (Final Sale)

For hygiene and clearance reasons, the following are strictly non-returnable:

  • 🏷️ Final Sale Items: Any products marked as "FINAL SALE" or purchased from our clearance section.

  • 🧼 Hygiene Products: Intimates, bodysuits, and jewelry/accessories.

3. Important Note on Address ⚠️

Please contact our support team at info@mollyprom.com to initiate your return.

NOTICE: Our business office address (in Tennessee/Virginia/Georgia locations) is NOT a return address. Returns sent to our office instead of the designated warehouse cannot be processed or refunded.

4. Processing & Refunds

  • ⏳ Handling Time: Once your return arrives at our warehouse, please allow 10–14 business days for inspection and processing.

  • 💰 Refund Method: Refunds will be issued to your original payment method. Please allow 3–5 business days for the funds to reflect in your account depending on your bank.

  • 🚚 Shipping Fees: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer.

5. Need Help? | Contact Us

If you have any questions about the fit, fabric, or return process, our team is ready to help:

  • 📧 Email: info@mollyprom.com

  • 🕒 Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (CST)

Thank you for choosing MOLLY PROM! 🤍👗